The enjoyment of playing is your right — but your safety and well-being are our priority. At 99myr, we provide self-control tools, practical guidance, and full support so every gaming session stays fun without affecting your daily life.
At 99myr, we believe online gambling is a form of entertainment — much like watching a movie or playing a video game. It should be fun, relaxing, and in control. Problems arise when we lose perspective and let the game take over our lives.
Responsible gaming is more than a slogan at 99myr — it is a core principle that shapes how we design our platform, develop new features, and engage with users. We invest seriously in technology and programs that help users stay in control.
We also understand that not everyone starts with the same intentions, and that life pressures can change how a person interacts with games over time. That is why we do not just provide tools — we actively monitor usage patterns and reach out when needed, without judgement or shame.
This page is your complete resource for understanding 99myr's commitment to responsible gaming, the tools available to you, warning signs to take seriously, and support resources you can access whenever you need help.
If your playing habits feel closer to the bottom, contact our support team immediately.
Gambling problems rarely appear overnight — they usually develop gradually. Recognising the early signs is the most important first step to regaining control.
Continuing to play in an attempt to recover lost money, even as losses grow larger.
Not realising hours have passed while playing, or consistently failing to stop even after intending to.
Neglecting work, family, or important responsibilities just to spend more time playing.
Feeling restless, irritable, or unsettled when unable to access the gaming platform.
Lying to family members or friends about how much time and money you spend on gambling.
Borrowing from friends, family, or using credit to fund wagering.
Unable to pay daily bills, accumulating debt, or depleting savings due to betting activity.
Using gaming as an escape from stress, depression, anxiety, or personal problems.
The amount wagered needs to keep increasing to achieve the same level of excitement or adrenaline rush.
We built these tools not as a requirement, but as a partner in ensuring your gaming experience remains in control and positive.
Set your maximum deposit limit for each time period. Once the limit is reached, the system will automatically block additional deposits until the period naturally resets.
Set a maximum play time per session. The system will send a warning and automatically log you out once the set time has elapsed.
Set the maximum loss amount you are willing to absorb per day, week, or month. The platform will stop allowing wagering once the limit is reached.
Request a temporary account suspension for 24 hours, 7 days, 30 days, or longer as needed. Your account will be inaccessible for the entire duration.
Option to permanently close your account and blacklist yourself from re-registering. This decision is final and requires a 72-hour cooling-off period.
View your full history of deposits, withdrawals, wins, losses, and play time at any time through your account panel for a clear picture of your gaming habits.
We do more than provide tools — we proactively monitor and respond to ensure the well-being of every user on our platform.
Our smart system analyses betting patterns in real time and will trigger internal alerts when it detects sudden changes in playing behaviour that indicate risk.
Our support team is specially trained to handle problem gambling cases. Live chat is available around the clock for users who need assistance or simply want to talk.
Our rigorous KYC process ensures that only individuals aged 18 and above can register and play. Any account suspected of being underage will be investigated immediately.
Automatic notifications are sent every 30 minutes during an active session as a friendly reminder to keep you aware of how long you've been playing and to encourage breaks.
All information related to responsible gaming — including limit requests and self-exclusion — is handled with complete confidentiality in accordance with Malaysia's PDPA.
Our responsible gaming program is internally reviewed and audited every quarter to ensure the tools provided are effective and procedures remain up to date.
Setting limits is a smart and responsible move. The process takes less than 2 minutes and can be done at any time through your account panel.
Access the 99myr platform and log in using your registered username and password.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the menu that appears.
Choose from the available limits: deposit limit, loss limit, session time limit, or self-exclusion options based on your needs.
Enter the amount or time period you want. Stricter limits take effect immediately, while loosening a limit requires a 24–72 hour cooling-off period.
Verification via SMS OTP or email is required to ensure only you can modify your account limit settings.
Online gaming can remain a fun and enjoyable activity if you practise healthy playing habits from the start. Here are some practical tips from us:
The 99myr platform is built on trust. We want every user to enjoy a positive gaming experience — because happy and well-supported users are our true measure of success.